Hotel Palazzo dal Borgo

The hotel itself is unassuming from the outside but really lovely as soon as you walk through the doors. The staff are around 24/7 and very happy to help with anything. The rooms were very clean and tidy. We were so happy that we tried to book a second night there but unfortunately they were fully booked. Would recommend them any day!

Palazzo dal Borgo certainly came out of a fairy tale! It was the most beautiful and perfect place I stayed in my travel to Italy. The dream to know Firenze certainly became a sweet truth because of this lovely accommodation. We were welcomed with so much attention and gentleness. All the people who we talked with were so polite and kind. The room was perfect, the clean, the beds, the air conditioning, the bathroom, the amenities, the view…. The breakfast was from the gods, with amazing foods and beverages, in a beautiful salon or under a marvelous tree. The location of the hotel is perfect, near the train station Santa Maria Novela and a walk to the historical center. I strongly recommend Palazzo dal Borgo because my days here were phenomenal and unforgettable! I loved!

The property itself was an old building with beautiful stairways and other architectural features. My favorite spot was in the library where we had breakfast and looked at the lovely orange tree. But more than the hotel itself we loved the staff. From the front desk to the breakfast room they were all so kind and helpful. My husband would say they were his favorite part of our stay. For us, the location couldn’t have been more perfect. The street was quiet as was our room and we felt very safe. Nothing was more than a 15-20 minute walk away and we loved our leisurely walks without public transportation.

The staff were amazing, friendly, knowledgeable, unfailingly cheerful. Nothing was a bother. The staff make this place! Breakfast offered a something for everyone, including decent coffee to start off the day! Centrally location is perfect and the view of the Church of Santa Maria Novella from my window was like seeing a postcard come to life. Five minutes from the train station. Everywhere is in walking distance. Easy to get around. The tram is even closer than the train and only costs €1.70 to get from the airport to the Unita stop. The hotel is a three minute stroll away. Perfect! Lots of great places to eat. And the close by Pam supermarket had sandwiches and salad for those days I wanted easy. Awesome spot!

Staff were extremely friendly. The room was nice and comfortable. Lovely touches with the book and welcome letter. Breakfast was good and breakfast staff very helpful.